01:15 - 01:50
3 December 2020

Making a Gold-Star CSR: Train, Motivate, Measure

Focusing on the employee experience of your support team can drive major results when it comes to the experience they deliver to your customers. Build a better training and performance management structure for your CSRs and unlock the secrets of managing a high-performance customer service team.


Sharon Roebuck
COO, Eastside Exterminators